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A must-have guide to marketing roi.
Okay, you’ve heard about inbound marketing, and you’re convinced that you would benefit from this marketing ROI methodology in your business. But… will it be profitable? How much will you have to invest in getting good results? To ensure the positive ROI of your inbound strategies, you must clear up some questions.
Inbound marketing sets in motion friendly actions to attract the user to your company -your company’s website- in a natural way. These non-intrusive attraction techniques have three objectives, and in reality, it is the same and unique: SELL. They are techniques that help you to achieve:
Increase the number of visitors to your website. Users must come to your website to find the information they are looking for.
Some ways to get them to go to your website are blogging -making content on the blog-, optimizing the website, and creating content on social networks.
Get these visits to become leads, i.e., contacts with which to have a long-term relationship—collecting at least the contact information, the email.
The user arrives at your website as an anonymous visitor, and you offer him content that interests him.
And in return, what do you ask? Most of these contents are free, and what you ask them for is information, their email.
Now you can put them “face and eyes,” you can send them communications, giving them more and more exciting content and end up seducing them 😉
Now that you’ve attracted the exemplary visitors and converted the right leads, it’s time to turn those sales opportunities into customers. This is where marketing automation comes in.
You know that you need to attract visitors (the right ones, not the others) to your website and work to turn them into leads and, thirdly, into customers. But… do you know how many customers you want to reach? It is essential that you define the number of sales you want to achieve quantitatively.
While having ambitious goals is beneficial, it is still essential to keep these goals realistic. If your company’s history has generated an average of 10 leads per month, jumping to 2,000 leads per month would be a dramatic change.
Having defined the actual number of sales, you must calculate the conversion rate from visit to lead and from lead to customer. The conversion rate is calculated by dividing: number of total conversions/number of visits.
And since a picture (or in its absence an Excel) is worth a thousand words, here is an example:
Scenario 1 Scenario 2 Scenario 3
Target (customers per month) 10 20 20
Traffic (visits per month) 1,000 2,000 1,000
Conversion rate 1% 1% 2%
Customers 10 20 20
*There are two options to achieve 20 customers: double the traffic or improve the conversion rate. Which of the two actions is simpler? Which is more effective?
This is where we take the wallet out of our pocket. We are talking about investment, so you will need to know how much money you are willing to spend on your inbound marketing strategy to see if your efforts will have the results you expect.
It would help if you were prepared to answer questions like:
When a customer buys from you, how much do you spend on average per month?
On average, how many times or how many months does a customer buy a year?
With the answers, you will be able to clarify marketing concepts such as
Customer lifetime value. Based on a long-term marketing concept, this is a value that calculates as a number X the relationship that a customer has with your company, that is, how much a customer spends in your company in a given period.
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