During the last decade, new technologies have found different ways to make their way, one in companies.
Digitalization of processes
Thanks to technology, processes that until recently were carried out slowly, manually, and with some irreversible failures have now become automatic actions that have catapulted to success all those companies that have been able to join the changes through the digitization of processes.
What is process digitization?
When any service must be immediate and satisfactory, companies have taken advantage of new technologies to become more efficient than ever and be able to meet the expectations of consumers.
In this context, the digitization of processes has been vital to become more efficient and avoid falling behind the competition.
Process digitization consists of adapting a company’s processes to the new digital environment regardless of the sector to which it belongs.
Furthermore, with process digitization, all information managed by a company becomes available digitally, which is a new advantage for all companies that carry it out.
Benefits of Digitalization of processes
With the digitization of processes, your company will find new opportunities and ways to make work more effective, becoming a strong competition for other companies in the sector.
Better customer experience
Thanks to the digitization of processes, your company can achieve a more satisfying customer experience.
Offering a faster, more convenient, and more effective service can be the key to building customer loyalty and achieving the business growth you’ve been waiting for.
In addition, the digitalization of processes is now practically obligatory. It has been proven that the survival of companies depends on their ability to adapt to the environment and market changes, and those that do not end up being left behind. Have you ever heard the saying “renew or die”? It makes more sense than ever.
The digitization of processes means a consistent improvement in communication between work teams.
Using digital tools that can collect information on the spot, send reports, and create work orders in minutes allows you to implement enterprise mobility in your company efficiently and successfully.
Digitizing your company’s processes means being able to recreate the physical workplace on a mobile device so that workers can carry out the same tasks from any geographical location and much more quickly.
Faster, more productive processes.
In the day-to-day life of any company, there are a large number of tasks that take up too much time and are not very productive. Tasks such as administrative tasks do not add value to the company, yet they take up a large part of the time invested.
These tasks require digitalization to be more productive and to invest that time in activities that need it.It is possible to sign the documentation, send reports, and even receive and issue purchase orders with digitization.
This dramatically shortens waiting times and streamlines the workflow, which directly increases productivity.
The time that used to be spent tracking works, taking inventories in the warehouse, creating service reports, controlling schedules, among other processes, is now significantly reduced.
The use of digital technologies makes it possible to streamline communication between work teams. In this way, the flow of work and information is accelerated thanks to the transfer of data in real-time, the approval system between mobile staff and supervisors, or the sending of automatic reports instantly, among other things.
This results in increased productivity and reduced costs. No longer will you have to rely on traditional messaging channels to get information to your customers or partners; you will now only need a few seconds to make it happen.
Making waiting times shorter and shorter is one of the most effective ways to increase your company’s competitiveness against others in your industry.
Thanks to digitalization, many of your company’s processes can be automated. It is possible to access important information, communicate with customers, or resolve incidents through a computer or mobile phone, even if you are hundreds of kilometers away from your company.
Processes such as the collection of information in the field, inspections, audits, quality controls, or the creation and sending of reports can be carried out automatically and from any location, which significantly reduces the time previously spent manually performing these types of tasks.
Secure and available information
Accessing the information generated every day in your company is now more accessible and safer. The recorded data remains stored in one system and can be consulted and exported for analysis. With this optimization, it is more challenging to lose information because you don’t know where it is or because of incidents such as fires.
Fewer process errors
The digitization of processes has also meant that companies have fewer and fewer errors and that if they do have errors, they can be identified and solved in time.
A clear example of this benefit can be seen in technicians who use digital tools to collect data in real-time and in the field. In this way, they avoid data capture errors and generate reports, budgets, work reports, etc.