Xitsus Inc.
Focused on growing brands online!
We’re a full-service Digital Marketing Agency offering innovative web solutions to companies across the globe. We’re leaders in SEO, SEM, PPC, Web Design, and eCommerce.
Website Maintenance
Unlimited Technical Support when you need it
WORDPRESS • MAGENTO • WOOCOMMERCE SUPPORT
We're helping businesses across the globe improve the performance and security of their Websites
ONGOING WEB SUPPORT & MAINTENANCE
You don’t have to do it alone. Let our experts do it all for you.
While we work to ensure that each of our websites are built for scale and long-term operation, our web support and maintenance team is ready to intervene when issues or questions crop up.
Through routine inspections, maintenance, and tracking systems, our engineers are notified of slowdowns or issues with the website and are immediately available to rectify them to prevent a service disruption.
REGULAR UPDATES ARE IMPORTANT
WHY INVEST IN WEBSITE MAINTENANCE SERVICES?
Companies often delay their investment in website maintenance services. Your website, however, can have a tremendous impact on your business, even if you operate online. That’s why site maintenance is so valuable and critical for companies across industries.
WEBSITE MANAGEMENT PLANS & PRICING
As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up server or your email.
STANDARD
Small Business
$
75
Monthly Payment
Special Discount Applies
with 3, 6 & 12 Month Packages
Special Discount Applies
with 3, 6 & 12 Month Packages
-
1 Website Support
-
Malware Monitoring
-
Updates & Backups
-
Email & Live Chat Support
Do you need help?
Premium
Medium-Sized Business
$
150
Monthly Payment
Special Discount Applies
with 3, 6 & 12 Month Packages
Special Discount Applies
with 3, 6 & 12 Month Packages
-
Basic SEO Performance
-
Hacked Website Repair
-
Security Monitoring
-
Premium Support 24/7
Do you need help?
Best Seller
Ultimate
Corporate Websites & eCommerce
$
225
Monthly Payment
Special Discount Applies
with 3, 6 & 12 Month Packages
Special Discount Applies
with 3, 6 & 12 Month Packages
-
Content Management
-
eCommerce Support
-
Staging Updates
-
Firewall & Threat Defense
Do you need help?
CANCEL AT ANY TIME
No contract, If you are not satisfied with our service, you can cancel your subscription at any time without any responsibility or risk. You only have to submit a ticket to do this.
14 DAYS MONEY BACK GUARANTEE
We can refund you the money you paid for the package within 14 days after the purchase if you are not happy with the service. Please read our Refund Policy to find out the details.
MONTHLY WEBSITE MAINTENANCE PACKAGES
Subscribe to one of our maintenance plans and keep your website secure, healthy and up-to-date.
| FEATURES |
|---|
| 24/7 Security Monitoring and active alerts |
| Malware Monitoring / Security Scans |
| Plugins and Themes Updates / Patch bugs and security vulnerabilities |
| Secure Offsite Backups / Storage at 3rd party location |
| Uptime Monitoring / We keep an eye on your websites |
| Support through CRM HelpDesk ticketing system, email & live chat |
| Service Reports / Stay informed of your website’s updates |
| Basic SEO Performance / Database optimization & cache preloading |
| Dedicated Account Manager / Premium Support 24/7 |
| Hacked Website Repair and disaster recovery |
| Priority support for multisite, or advanced functionality |
| Corporate Websites & eCommerce Support |
| Staging Updates / Testing Environment |
| Firewall & Threat Defense / The real-time endpoint protection |
| Content Management / Two hours per month included |
| STANDARD | PREMIUM | ULTIMATE |
|---|---|---|
Need help from a website specialist? Whether you want to proactively lock your site down or it has already been hacked, we’re here to help. We keep it simple: Our services start at $75/mo. That includes one hour of support and management per month. If you require more support hours, you can solicit them through your customer dashboard.
DAILY CLOUD BACKUPS
Protect your websites with daily offsite backup that will serve you reliably and consistently.
PLUGIN UPDATES
We’ll make software updates to ensure optimal performance and security for your website.
SECURITY SCANS
We regularly check for malware and known vulnerabilities and clean issues as they arise.
MALWARE REMOVAL
If malware is detected on your website, we will clean, repair and immediately remove it.
UPDATE OUTDATED CODE
A thorough analysis of your website’s unique code is performed to eradicate deprecated code and functionality.
ERROR ANALYSIS
We conduct audits to ensure the integrity of your websites code, positively impacting performance.
MEDIA OPTIMIZATION
An analysis is performed on all of the media on the website to reduce bandwidth usage and loading times.
FIX BROKEN LINKS
Our automated system checks for broken links on your website or outdated references.
Looking for a custom package? Discuss your needs with our consultant
We will help you reach your business goals with a tailored plan
WE OFFER DEDICATED SUPPORT STAFF
OUR EXPERTS WORK QUICKLY TO RESOLVE YOUR ISSUES
By providing a unique portal for your team to access and report issues, our team can ensure that the right person is notified of the challenges your website is facing to resolve them quickly. We keep a log of all of the issues resolved and how they were fixed.
UNLIMITED EXPERT TEAM FOR LESS THAN $7 A DAY
The fastest way to grow your business without the headaches
Studies show, there’s a direct correlation between your page speed and conversion rate. Let us worry about making your WordPress & WooCommerce website lightning fast so you can focus on growing your business.
Every business needs to get things done. From plugin upgrades, new integrations, graphics, new blog posts, new landing pages, and ecommerce, we’ve got your back everyday.
TECHNICAL SUPPORT
We provide hands-on support for any WordPress fixes and support you may need. Submit issues 24/7.
WORDPRESS EXPERTS
Our highly skilled developers are here for you to assist you with your website needs.
SECURITY MONITORING
Ongoing security scans are powered by WordFence. This protects your site from any potential issues.
UPTIME MONITORING
We keep an eye on your websites for you and send you an Email (optional) if it goes down.
SPEED OPTIMIZATION
CLOSE 70% MORE BUSINESS WITH A FAST WEBSITE
We perform an in-depth media optimization analysis to determine which images, documents, videos, and sources for dynamic content are not being properly optimized. We then reduce their file size and decrease bandwidth and resource usage to optimize site loading times.
SCHEDULED MAINTENANCE & ACHIEVE PEAK PERFORMANCE
Long loading times can be frustrating for both your users and your own team.
Frequently Asked Questions
How do I pay for the service? Do I have to pay once?
As our service implies constant maintenance, it requires a subscription, but not a one-time payment. You can choose from these four subscription options: Month to month, every (3) three months with 5% off, every six (6) months with 10% off, or a yearly plan with 15% off. Thus, if you opt for a monthly subscription, the fee for the website maintenance monthly cost will be deduced from your card each month.
How do you start providing website maintenance services? Will you help me?
After you choose a subscription plan for website maintenance packages, we’ll get in touch with you. Our team will send you all the instructions on what information you have to provide us with so that we could perform all the services included in the package. In fact, the initiation of our maintenance services is very clear and simple.
How should I inform you about the necessary tasks within the Developer’s Hours?
To delegate the tasks, you have to write a message to your manager directly. The manager will contact you and will be in touch with you right after you subscribe. Otherwise, you can submit a ticket to the Xitsus support team.
How do I make a support request?
That’s easy! You have many ways to make your support request. You can go directly to your dashboard located in your user account, send an email to support@xitsus.com or via live chat our website.
Do your website maintenance include design?
Yes, web design is included. We can edit a current page, create a new page, change images, add blog posts, modify text, and more. We offer everything from tweaks to full website redesigns.
Can you handle my website’s security?
Yes. We can customize a site security plan for you. We can setup an SSL, encryption, regular backups, brute force protection, daily virus scans, IP Blocking, double authentication, and more.
Do you offer website hosting services?
Yes. We offer fully managed hosting with various options to serve different website needs and demands. You can count on a dedicated account manager to take care of your server on every step. This person helps you get onboard and knows your server inside out from the beginning. Click here to view our plans.
Does it matter which hosting I use?
In general, it doesn’t matter to us, as we work with multiple hosting providers. However, we highly recommend Xitsus Hosting. Besides, we offer you a different hosting package with high performance for WordPress Website.
Do you support WooCommerce website?
The support of WooCommerce websites depends on the plan you choose. The Ultimate plan includes website maintenance and WooCommerce support, while the Standard plan doesn’t contain it.
What if I don’t need your service every month?
You can cancel anytime or simply hire us on an hourly basis. We’re normally $99/hr, but our Maintenance Plan includes a discount rate of $75/hr for additional hours.
What is your money-back guarantee?
We can refund you the money you paid for the package within 14 days after the purchase if you are not happy with the service. Please read our Refund Policy to find out the details.
Why Xitsus?
Privacy and Security
Your online security and privacy come first at Xitsus, and we will always support the rights of individuals and consumers online. It’s our mission to keep the Internet open, free, and safe for everyone.
Your Business Online
Boost your business with industry premium products and services at prices that won’t break your budget. If it doesn’t provide you with a better Internet experience, we simply don’t offer it.
Premium Support
You’re covered by a Support Team that’s renowned for being one of the most knowledgeable, friendly, and professional in the business. Real people are ready to assist you with any issue, any time.